Effective date: July 1, 2026 · Last updated: July 26, 2026
By accessing or using ClariteNote ("Service," "we," "us"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree, do not use the Service.
The Service is intended exclusively for licensed mental health professionals, therapists, counselors, psychologists, and other authorized clinical providers. You must be legally authorized to practice in your jurisdiction and to handle Protected Health Information (PHI) under HIPAA. Unauthorized use is strictly prohibited.
Because the Service processes PHI on your behalf, your organization is a Covered Entity (or a Business Associate of a Covered Entity) under HIPAA, and ClariteNote is your Business Associate. A Business Associate Agreement (BAA) must be executed before transmitting any real patient data. By using the Service you represent that a valid BAA is in place or that you are using the Service solely with de-identified or test data.
You may use the Service to:
You may not:
You are solely responsible for obtaining all necessary written consents from your clients before recording any session. Recording consent requirements vary by state. ClariteNote provides a consent gate within the application as a reminder, but the legal adequacy of consent is your responsibility.
You retain full ownership of all clinical records, notes, and data you create using the Service. We claim no ownership over your content. You grant us a limited license to process your data solely to provide the Service to you.
ClariteNote uses artificial intelligence to assist with transcription and note generation. AI-generated content may contain errors, omissions, or inaccuracies. You must review, verify, and take clinical responsibility for all AI-generated notes before using them in any official capacity. ClariteNote is a documentation aid, not a substitute for clinical judgment.
The Service is offered on a subscription basis. Fees are charged monthly and are non-refundable except as required by law. You may cancel your subscription at any time. Upon cancellation, your access continues until the end of the paid period. We reserve the right to change pricing with 30 days' notice.
We strive for high availability but do not guarantee uninterrupted access. Scheduled maintenance, security patches, and circumstances beyond our control may cause temporary unavailability. The Service is not intended for use in emergencies.
We may suspend or terminate your account for material breach of these Terms, including unauthorized use, non-payment, or conduct that puts patient safety or privacy at risk. You may terminate your account at any time. Upon termination, your data is retained for the legally required period and then securely deleted.
THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, CLARITYNOTE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS OR DATA, ARISING FROM YOUR USE OF THE SERVICE. OUR TOTAL LIABILITY TO YOU SHALL NOT EXCEED THE AMOUNTS YOU PAID TO US IN THE THREE MONTHS PRECEDING THE CLAIM.
You agree to indemnify and hold harmless ClariteNote and its officers, employees, and agents from any claims, damages, or expenses (including reasonable attorneys' fees) arising from your use of the Service, your breach of these Terms, or your violation of any applicable law or third-party right.
These Terms are governed by the laws of the State of Utah, without regard to conflict-of-law principles. Any disputes shall be resolved exclusively in the courts of Utah.
We may update these Terms from time to time. We will notify you by email at least 30 days before material changes take effect. Continued use after that date constitutes acceptance of the revised Terms.